Cignals is a cloud-based solution purpose built to analyse text based conversations and deliver actionable insights to continuously improve conversational experience. You can access the insights through REST API, webhooks or our dashboards.
Using advanced text analytics, Cignals automatically surfaces hidden insights buried deep in customer conversations. With powerful AI and machine learning, Cignals generates customer intent, customer journeys and recommended actions.
“Customer Journey” shows a visualization of the journeys users take along with usage statistics and exit rates. Transcripts are available for understanding context. Use the “Customer Journey feature to increase overall engagement and conversions
Get valuable insights into what your customers are looking for. Understand what are your customers saying about your product, service, delivery and more. See moving trends over days, weeks and months
Is your conversational platform helping you sell your products or services? Do you know how the pitch is working or where it’s not working ? Our Insights allow you to, visualize and identify the “Hot Spots” in the customer journeys where prospects are dropping-off. Create the "Best Journey" through the flows that work
Feedback and improvement has to be a real-time “always-on” strategy. Our insights allow you to, send feedback to your bot trainers and agents in near real time. Automate notifications when the bot or agent misses an important part of the call. Track bot or agent performance post feedback. Create a repository of feedback and measure progress
Cignals provides powerful analytics for all your customer conversations. Try it for free.
Processed on a daily basis with lightening speed.
Actionable insights for a massive audiences and their conversations.
0K User Journies
Tracked on a daily basis providing real-time analytics.
Cignals.ai is based in India, with a team of developers who believe in delivering excellence which drives business efficiency for our customers. We as a team have worked with businesses from varied verticals to build their conversational platforms. We discovered that there was a common problem with all our customers. The problem was with the missed opportunities by our customers when it came to their customer conversations.
We believe that conversations are a gold mine of an opportunity to give delightful customer experiences if handled properly. That’s when we committed to the idea of making the lives of our customers easier by enabling them to harness the power of conversations happening across all their platforms. We started off on the journey of building a tool that businesses would love to use when it came to handling their customer conversations. We utilized our experience of building conversational platforms for our customers to help the customer with insights to design, analyze and optimize conversational experiences across all your platforms.
Please fill in your details to request a demo, to submit queries, or to simply say hi! 👋🏻